Guaranteed Satisfaction

Buying a used bike is often associated with many risks. But we don't want you to have these risks. And for that we have the satisfaction guarantee!

Refund policy

We have a 14-day money-back guarantee. Why are we doing this? Because we are convinced of our quality. If for whatever reason you are not satisfied with the purchase of your bike, you can return the bike to us within 14 days.

Free bike check

With every purchase you get a free bicycle check within 6 months in our VeloBird workshop in Berlin. Why are we doing this? We want you to enjoy your new used bike for a long time.


Every bike you buy from us comes with a 1 year warranty. As a dealer, we therefore guarantee that our bicycles are free of defects for one year.