FAQ buying a bike

We ship worldwide with Deutsche Post, DHL, DHL Express and FedEx.

We accept PayPal, bank transfer, instant transfer and all major credit cards.

Shipping time depends on the courier. DHL is slower than FedEx and FedEx Express is the fastest service.

All bikes are professionally and securely packed by VeloBird.

We have provided all bikes with recommended body sizes and also give the manufacturer sizes. If you are from Berlin, you are welcome to come and test ride us and we will help you to determine the right bike size through professional measurements.

Yes! You are welcome to register for a test ride in our store in Berlin Mitte and test ride the bike of your dreams. Click here for a test drive.

Yes, if the bike you bought does not suit you, you can return it to us within 14 days of receipt.

Yes, you can easily upload photos of your bike online and we will send you a non-binding offer. Click here for the form.

We give a 1-year warranty on every bike.

Selling a bike FAQ

Please note: We only buy bikes with an original RRP of €1,300 or more.

Selling a bike is not easy. It can be stressful and time consuming, but uncertainty about the price and payment can also arise. We would like to change that for you: With us you can quickly and easily get a very good price offer for your bike. If you accept the offer, you can send it to us free of charge. We take care of the right bike box and the shipping note

Once we receive the bike, our bike mechanics will inspect the bike to rule out any major damage that has not been stated. You will then receive the payment from us. This usually takes a total of 2-3 working days.

Our bike mechanics check whether the bike is in the condition as described. We are less concerned with normal signs of wear and more with larger damage that was not specified before the offer was made, such as broken frames or cracks.

Usually yes. Only in absolutely exceptional cases do we have to send the bike back to you after the inspection. These exceptional cases are concealed major damage, such as frame breaks and cracks, or major rust damage.

VeloBird takes care of the shipping. You will receive a bicycle box, packaging materials and a shipping note from us. So you just need to pack the bike in the bike box. The packed bike will then be conveniently picked up from your home.

The shipping costs are already included in our price offer for your bike. So you can use the shipping slip that we have already filled out, which we will send you, free of charge. There are no additional charges.

You will receive the pre-filled shipping slip with the bike box, which we will send to you.

No, the price quote reflects our maximum price.

In most cases we will send the offer within 24 hours.

Each bike is assessed by our bike experts based on your information. They are very knowledgeable about high quality bikes and they know the market prices for used bikes. We do not use an algorithm, so it is ensured that in addition to the condition, each additional component and each conversion can be well considered.

There is no fixed selling price for a bike. If you properly prepare and clean your bike, then professionally photograph it, give a sales guarantee, take the time to pack and ship it securely yourself, then you will likely be able to sell the bike for a higher price than our price quote reflects. Therefore, we have to include shipping and handling costs in our price quote.

No, you will usually only receive an offer for high-quality bicycles. But even if we don't send you an offer, we'll get back to you.

In that case you don't have to do anything. Our price offers automatically expire after 1 week.

Yes, you can. You can return the bike to our branch in Berlin.